GENERAL CONDITIONS

1.1. Main features of accommodations and destinations

Main features of destinations and vacation packages offered through the website are available for consultation in the fact sheet with which they are presented.

1.2. The contracting process

English will be the language in which the user may draw up the contract.

Procedure for hiring accommodation services through the website will be as follows:

1º. Find the destination where you wish to book a hotel/vacation package and choose one of the hotel/vacation packages that are shown in “result of the search”. From the hotel file/desired destination, the user must click the button labelled “book”.

2º.- Once the hotel/ vacation package selected, user will see the total amount of the booking and the corresponding features such as dates of arrival and departure, number of cars, typo of room, number of persons/occupants, lodging regime, total price with applicable taxes included. Please note that, unless explicitly stated in the booking, the prices do NOT include: visas, “stay taxes” or “tourist taxes”, optional hotel services and other similar charges not specified in the booking process.

3º.- If user has a voucher discount coupon and the reservation doesn´t have a special discount coupon applied, you can enter it in the area defined. Discount codes can´t be accumulated.

4º.- In case that the user wish to contract the cancellation insurance he must tick the appropriate box before reading the terms and conditions of the insurance.

5º.- User must fill in the form for the booking confirmation with all the data required as well as with those concerning the way of payment selected by the user among the way of payments listed in the point 17 of the present Terms and Conditions.

6º.- Before clicking the button “confirmation” user must tick the corresponding box if he wants to receive the invoice by e-mail.

7º.- Finally, user must check if the data entered are correct and then confirm the reservation. In case that user doesn’t enter all the data requested which are marked with an asterisk, he can not end the contracting process.

8º.- User will receive at the mail address typed in the form a travel voucher where it is specified all the services engaged as well as the locator number that identifies user reservation in our system.

Quierohotel.com will save the electronic evidence of the contract made by the user.

1.3 Formalization of the Contract

The formalisation of the contract is done at the same time of the confirmation of the service, the acceptance of the Terms and Conditions and the payment according to the aforementioned contract steps. At the time of the confirmation, the total amount of the accommodation must be paid by means of one of the way of payments listed in point 1.7 of the present Terms and Conditions, the reservation is not available until the payment is done and valid locator number is issued, the place will be considered to be cancelled and the conditions stated in the point 5.3 concerning the cancellation will be applied.

We are making all our efforts to avoid the confirmation of services with wrong prices. If a service has a higher price than it was confirmed in your reservation, the wrong price is clear, undoubted and should have been reasonably detected as a fault, Quierohotel will contact you to inform about the real price in case you wish to cancel or keep your reservation with the correct price. In these cases Quierohotel won’t be obliged to offer the service with the wrong price confirmed.

1.4. Identifying and correcting errors when entering data

When user forgets to complete any information marked as required data by a red asterisk, he will not be able to advance in the contracting or validating process until the form is duly completed. A message on the screen will inform you about this fact.

The mail address given by the customer must only be used for those communications relating to the booking and to send a single questionnaire about the service given, that can be answered anonymously in order to improve the quality of the service and to confirm the proper provision of the service.

1.5. User Responsibility

The website allows customers to publish reviews and comments, which will be publicly visible on the Internet. The customer is solely responsible for this content and guarantees that it does not infringe the rights of third parties, breach any law, morality or public order, and does not contain advertising.

Quierohotel.commay modify or remove such content, in whole or in part, at any time if any rights or laws are deemed to have been violated. If a user believes that certain content infringes their rights, they must contact Quierohotel.comfor assessment.

The user is also responsible for keeping their passwords confidential in areas reserved for registered customers and for accessing their bookings.

The user must ensure the accuracy of the personal data provided (full name as shown on ID card or passport), as well as a valid and accessible email address and telephone number. Quierohotel.com will not be responsible for errors in this information; therefore, the user must verify it carefully. This is necessary to guarantee that they can receive our communications. Quierohotel.com will not be liable if notifications are not received due to incorrect data entry, such as an erroneous email address or telephone number, or filtering of emails, messages or calls as spam. If the user detects any mistake, they may contact us for correction.

For any required request (queries, modifications, cancellations, etc.), Quierohotel.commay request additional data to verify the user’s identity.

If, when confirming your booking, you already know that you will be arriving late at the hotel (due to flight availability, etc.) or if you have any additional information considered important for your stay, you may inform us by writing it in the “Room Preferences” field. This allows us to arrange in advance key collection, adapted rooms, cots, etc. Unfortunately, we cannot guarantee these requests, but we will make the necessary arrangements with the accommodation.

Please inform us, as soon as you become aware, of any problem or incident prior to arrival. Also inform us if you wish to make an early departure. We will try to assist as much as possible; however, you should be aware that the accommodation is entitled to charge 100% of the total booking amount, exempting Quierohotel.com from any responsibility.

If you have any complaint during your stay, you must inform the accommodation’s reception/management immediately so they can take the necessary steps to resolve the issue. If the problem is not resolved, please contact our Customer Service department by calling +34 951 004 014, or by emailing [email protected] or [email protected].

Quierohotel.com will not accept any claim that has not been reported by the guests during their stay at the accommodation.

1.6. Prices

The prices of the services include:

- Total price with applicable taxes included.

- The accommodation includes: the stay the in the hotel chosen, the accommodation board engaged or similar in case of replacement.

- The transfer includes: all the services specified in the confirmation voucher.

- The tickets and tours includes: all the services specified in the confirmation voucher.

The price of the services does not include:

- Visa, “stay taxes” or “Tourist taxes”, optional hotel services and other similar that are not clearly specified in the contract.

- The transfer does not include: special luggage such as sport luggage ( golf clubs, snowboard or windsurf equipment and so on) as well as power wheelchairs which will be subject to extra fee.

- Tickets service and tours service do not include: any service that has not be specified in the confirmation.

1.7 Methods of payment available

User counts on the following method of payment:

a) Reservation payment by credit card:

According to what it has been stated in the point 1.2 of the present Terms and Conditions related to the contracting process, user has to do the booking payment by using a credit card (VISA, Master Card and Maestro).

b) Reservation payment by bank transfer or on account:

For the reservation made by bank transfer or on account, the customer must make the payment before the deadline date stated at the time to do the booking.

Once the payment is done, user must send the bank document confirming the payment to the following mail address [email protected]. the total amount of the booking can not be credited within the deadline date, the reservation will be automatically CANCELLED, and customer will not have the right to any claim or compensation.

c) Payment for reservations via Bizum:

You may select the Bizum payment option when paying for your reservation. Once selected, you will access a secure payment gateway where you will be asked to enter your phone number and your Bizum code in order to complete the transaction. Please remember that you must have the e-commerce payment option activated within your Bizum account through your bank, as this is a specific feature that is not enabled by default.

1.8. Invoice delivery

By accepting these General Terms and Conditions, the User expressly agrees to the issuance or delivery of the invoice in electronic format, which may be downloaded at any time from their customer area or reservation management area.

In any case, the User may revoke at any time the consent given for the delivery of the invoice in electronic/downloadable format and request that Quierohotel.com send the invoice in paper format, either via the Customer Service number +34 951 004 014 or by email at [email protected].

All customers will receive an invoice for their purchase issued on the departure date of their reservation.

The Special Scheme for Travel Agencies (REAV) will apply to all invoices. Travel services shall be understood as accommodation or transport services provided jointly or separately and, where applicable, together with ancillary or complementary services.

When a reservation is managed under the Special Scheme for Travel Agencies (REAV) – Articles 141 et seq. of Spanish VAT Law 37/1992 –, the advertised price includes VAT, but the law does not allow it to be itemised, as it is deemed included in the service purchased from Quierohotel.com and represents a non-deductible cost for the travel agency. Therefore, under this scheme VAT is not deductible for the final customer.

If your company needs to deduct VAT, you may select during the booking process the issuance of the invoice under the General VAT Scheme applying Article 147 of Law 37/1992 of 28 December, which allows opting out of the REAV when the customer is a professional entitled to deduction. In this case, the corresponding VAT must be added to the initially advertised price, as that amount was calculated under the REAV, where VAT is included in the retail price.

This process ensures regulatory compliance and maintains the same commercial margin that the agency would have under its usual scheme.

As established by law, this is only applicable to reservations with services located in Mainland Spain and the Balearic Islands. For services located outside this territory (Canary Islands, Ceuta, Melilla or international destinations), the REAV is mandatory and it is not possible to issue an invoice with itemised VAT.

1.9. Use of the website and policies for reasonable use of reservation services.

Confirmed bookings with Quierohotel shall be allocated for the sole and exclusive use of the individual making the reservation, and any other purpose besides this (whether commercial or otherwise) is strictly prohibited

In order to prevent excessive or inappropriate use of the booking services that could affect other users or the destination/hotel itself, the client agrees to make reasonable use of Quierohotel's services, with the strict prohibition of making bookings that show signs of fraud or seat blocking (for example: bookings for multiple dates at the same hotel or different hotels, formation of groups with individually made reservations, etc.). In case of knowledge or indication of being in this situation, Quierohotel will conduct the appropriate investigations. The client will be informed via email and/or phone about the situation, determining the cause and proposing a solution. Quierohotel reserves the right to cancel all affected bookings and refund the amount paid by the client, if applicable. In these situations, the client will not have the right to claim any compensation from Quierohotel.

If you are booking a large group, more than 5 rooms, we recommend contacting us by phone at+34 951 004 014 or by email at [email protected] so that we can apply group conditions. If individual group bookings are detected at the same hotel/dates of stay, the hotel may: Cancel the bookings directly or request that clients or holders modify the conditions such as price, cancellation policy, etc., to align them with group conditions. If we receive notice to evaluate this circumstance, we will contact the holder/reservation to inform them of the solutions that we can apply in each case.

2. Special considerations

2.1. Hotels and Apartments

Customer is responsible to do the correct booking indicating the number of persons who are going to occupy the room or apartment (children included) whatever their age. Hotel premises may refuse to accept the entry to the non declared persons with no right to any claim for this reason.

The quality and content of the services given by the hotel will be determined by the official category assigned and they will be submitted to the standards of common administrative procedure. It will always be considered that the use of the third bed is done with the consent and knowledge of the persons that are occupying the room. Hotel premises must be previously informed by means of the bonus or the final travel documents.

If the customer foresees that he is going to arrive late, it is recommended to notify the fact in advance. On the contrary, hotel premise will be able to use the room /s or apartment/s.

When travellers ask services subject to availability, such as sea views, separate beds and so on , that can not be provided, the Agency only bear the responsibility to inform and ask the hotel to provide them if possible.

2.2. Transfers

The following conditions will be applied to those customers that have booked transfer service through Quierohotel.com.

Quierohotel.com is not obliged to carry children under the age of 14 years old, except in the case that the child is accompanied by an adult responsible under the age of 18 years or older.

The bonus will show all the necessary information to locate the point of origin of the transport. The bonus will also show the contact phone number to check the booking and to obtain information on the possible contingencies. You must keep the bonus with you while enjoying the transfer service at any time and you must also show it when requested for inspection and keep it in good conditions.

Quierohotel.com recommends being at the point of origin of the transfer service at least 10 minutes before the scheduled time of departure.

If the passenger arrives after the time of the departure scheduled, Quierohotel.com can give the seat to another passenger and in this case the transfer will be considered to be lost. Quierohotel.com will not be responsible of the delay in arriving to the point of origin of the transfer service and will not be obliged to delay the service nor to provide an additional transfer service.

All the transfers will be done at the time determined in the bonus and consequently customer will have to be in good time in order to have enough time to connect with the transfer service by plane or by means of any other transport provided by each carrier.

Airlines suggest passengers to be at the airport at least 2 hours before the scheduled time of the flight.

Despite of what it has been stated in the preceding paragraph, transfers from the airport can be automatically delayed if the flight is delayed. You will assume the obligation to comply with the rules stated by the provider of the transfer service during the route.

2.3. Luggage

Each passenger is authorized to carry ONE luggage and ONE HAND luggage. Any excess of baggage must be declared at the time of the reservation. Baggage excess as well as the carriage of special objects must be duly expressed in the “comments” section in the booking process and keep it in good conditions.

It is understood that you will keep with you all your luggage and personal effects irrespective of the place where they are placed in the vehicle, and the luggage and personal effects are being transported on your own responsibility. Quierohotel.com recommends being present during the process of handling, loading and unloading the luggage.

2.4. Tickets, activities and tours

The following conditions will be applied to those customers who make tickets and/or tours reservations through Quierohotel.com.

The bonus will show all the necessary information o locate the place where the service contracted is going to be provided in order to find the meeting point where the tour starts.. The bonus will also show the contact phone number for checking the booking and get all the information on possible contingencies.

You must always keep with you the bonus while enjoying the service engaged and you must show it when requested for inspection.

3. Right of withdrawal and cancellations

At any time, user may cancel the services engaged and has the right to be refunded the money paid with no additional expenses.

The refund of the money after the cancellation of the booking will be done as soon as possible, at least within 14 calendar days from the date when user informs Quierohotel.com his will to cancel the contract. Quierohotel.com will proceed to refund the money using the same method of payment selected by the user in the initial transaction. In any case, deadlines for the cancelation of each booking must be observed because in case of cancellation of the contract beyond this deadline the amount corresponding to each case must be paid.

To Cancel or Modify Quierohotel.com puts at customer disposal a Customer Service phone number +34 951 004 014 or an email address [email protected].

3.1. In case of non appliance of the right of withdrawal

According to the provision of Article 103 of the Law 1/2007, November the 16th enacting the revised text for the Protection of Consumers and Users and other complementary laws, user may not withdraw the contract of service supply contracts for purposes other than those include accommodation, goods transport, rent a car, food or services related to leisure activities if contracts foresee a concrete date or period of execution.

4. Claims, complaints and information requests

User may address any claim, complain or ask for information to the Customer Service of Quierohotel.com, by using any of the following ways:

- Sending a letter to the Servicio de Atención al Cliente de Quierohotel.com, Av. Ortega y Gasset, 210. 2º ofic. 21, 29006 Málaga.

- Sending an email to [email protected].

- Calling +34 951 004 014.

Quierohotel.com will answer all the claims as soon as possible and in any case within the period of one month from the submission of the claim.

Quierohotel.com will give the user an ID code as well as written evidence by email in order that the user has knowledge of his claim or complaint.

Quierohotel.com counts on complaint forms available to the user that can be asked at the Customer Service of Quierohotel.com.

5. Responsibilities

When the customer notices the non execution or the bad execution of the contracted services he must communicate the fact immediately to the service provider, and within a period of 48 hours to the Organising Agency, in order to take appropriate measures. The non communication to the Organising Agency will mean that user will have to prove the non compliance in the execution before the Dirección General de Turismo and /or before the competent Court, because beyond the deadline it would be impossible for to the Organising Agency to check the truthfulness of the facts as well as the achievement of a satisfactory solution for all the parts involved. In no case the Agency will be responsible of the accommodation expenses, living expenses, transfers and other expenses originated as a result of the delay in the departures, weather problems, strikes and other problems of force majeure.

The specific features of each hotel premises has been given by the own hotel premises at the time of the contract and consequently are subject to changes. The pictures showed have been taken or have been given by external suppliers and are merely given for information purpose and the Agency is not responsible if the customer does not find the same situation during his stay.

6. Data Protection Policy

Under the provision of the Law 15/199, September the 13TH regarding Personal Data Protection Policy, we inform you that personal data given by you will be stored and processed in the files owned by Quierohotel.com in order to give you the services requested.

Likewise, unless you expressly otherwise stated by ticking the corresponding check box of the reservation form, QUIEROHOTEL S.L.U. may use your personal data to keep you informed about special offers and promotions vía e.mail.

QUIEROHOTEL S.L.U. informs you about that you have the right of access, rectification, cancellation and opposition of your personal data by sending a letter to Av. Ortega y Gasset, 210. 2º ofic. 21, 29006 Málaga attaching copy of the ID card.

By completing the present form, you authorized Quierohotel, S.L.U. to communicate your personal data to the hotel premise where you are booking your stay. Like wise, in case you have engaged a travel insurance you also authorized to communicate your data.

7. Nullity and inefficiency of the clauses

If any clauses included in the present Terms and Conditions iared declared totally or partially null and ineffective, only the clause or the part of the clause which is considered to be null or ineffective will be affected and will be considered as non included, but not the whole Terms and Conditions.

8. Applicable Law

These Terms and Conditions will be governed and construed in accordance with the Spanish Law.

9. Competent Court

In the event of a dispute between Quierohotel.com and the User, user may pursue an action before the Spanish court which corresponds to the address of Quierohotel.com, or before the court where the user lives.

1.1. Main features of accommodations and destinations

Main features of destinations and vacation packages offered through the website are available for consultation in the fact sheet with which they are presented.

1.2. The contracting process

English will be the language in which the user may draw up the contract.

Procedure for hiring accommodation services through the website will be as follows:

1º. Find the destination where you wish to book a hotel/vacation package and choose one of the hotel/vacation packages that are shown in “result of the search”. From the hotel file/desired destination, the user must click the button labelled “book”.

2º.- Once the hotel/ vacation package selected, user will see the total amount of the booking and the corresponding features such as dates of arrival and departure, number of cars, typo of room, number of persons/occupants, lodging regime, total price with applicable taxes included. Please note that, unless explicitly stated in the booking, the prices do NOT include: visas, “stay taxes” or “tourist taxes”, optional hotel services and other similar charges not specified in the booking process.

3º.- If user has a voucher discount coupon and the reservation doesn´t have a special discount coupon applied, you can enter it in the area defined. Discount codes can´t be accumulated.

4º.- In case that the user wish to contract the cancellation insurance he must tick the appropriate box before reading the terms and conditions of the insurance.

5º.- User must fill in the form for the booking confirmation with all the data required as well as with those concerning the way of payment selected by the user among the way of payments listed in the point 17 of the present Terms and Conditions.

6º.- Before clicking the button “confirmation” user must tick the corresponding box if he wants to receive the invoice by e-mail.

7º.- Finally, user must check if the data entered are correct and then confirm the reservation. In case that user doesn’t enter all the data requested which are marked with an asterisk, he can not end the contracting process.

8º.- User will receive at the mail address typed in the form a travel voucher where it is specified all the services engaged as well as the locator number that identifies user reservation in our system.

Quierohotel.com will save the electronic evidence of the contract made by the user.

1.3 Formalization of the Contract

The formalisation of the contract is done at the same time of the confirmation of the service, the acceptance of the Terms and Conditions and the payment according to the aforementioned contract steps. At the time of the confirmation, the total amount of the accommodation must be paid by means of one of the way of payments listed in point 1.7 of the present Terms and Conditions, the reservation is not available until the payment is done and valid locator number is issued, the place will be considered to be cancelled and the conditions stated in the point 5.3 concerning the cancellation will be applied.

We are making all our efforts to avoid the confirmation of services with wrong prices. If a service has a higher price than it was confirmed in your reservation, the wrong price is clear, undoubted and should have been reasonably detected as a fault, Quierohotel will contact you to inform about the real price in case you wish to cancel or keep your reservation with the correct price. In these cases Quierohotel won’t be obliged to offer the service with the wrong price confirmed.

1.4. Identifying and correcting errors when entering data

When user forgets to complete any information marked as required data by a red asterisk, he will not be able to advance in the contracting or validating process until the form is duly completed. A message on the screen will inform you about this fact.

The mail address given by the customer must only be used for those communications relating to the booking and to send a single questionnaire about the service given, that can be answered anonymously in order to improve the quality of the service and to confirm the proper provision of the service.

1.5. User Responsibility

The website allows customers to publish reviews and comments, which will be publicly visible on the Internet. The customer is solely responsible for this content and guarantees that it does not infringe the rights of third parties, breach any law, morality or public order, and does not contain advertising.

Quierohotel.commay modify or remove such content, in whole or in part, at any time if any rights or laws are deemed to have been violated. If a user believes that certain content infringes their rights, they must contact Quierohotel.comfor assessment.

The user is also responsible for keeping their passwords confidential in areas reserved for registered customers and for accessing their bookings.

The user must ensure the accuracy of the personal data provided (full name as shown on ID card or passport), as well as a valid and accessible email address and telephone number. Quierohotel.com will not be responsible for errors in this information; therefore, the user must verify it carefully. This is necessary to guarantee that they can receive our communications. Quierohotel.com will not be liable if notifications are not received due to incorrect data entry, such as an erroneous email address or telephone number, or filtering of emails, messages or calls as spam. If the user detects any mistake, they may contact us for correction.

For any required request (queries, modifications, cancellations, etc.), Quierohotel.commay request additional data to verify the user’s identity.

If, when confirming your booking, you already know that you will be arriving late at the hotel (due to flight availability, etc.) or if you have any additional information considered important for your stay, you may inform us by writing it in the “Room Preferences” field. This allows us to arrange in advance key collection, adapted rooms, cots, etc. Unfortunately, we cannot guarantee these requests, but we will make the necessary arrangements with the accommodation.

Please inform us, as soon as you become aware, of any problem or incident prior to arrival. Also inform us if you wish to make an early departure. We will try to assist as much as possible; however, you should be aware that the accommodation is entitled to charge 100% of the total booking amount, exempting Quierohotel.com from any responsibility.

If you have any complaint during your stay, you must inform the accommodation’s reception/management immediately so they can take the necessary steps to resolve the issue. If the problem is not resolved, please contact our Customer Service department by calling +34 951 004 014, or by emailing [email protected] or [email protected].

Quierohotel.com will not accept any claim that has not been reported by the guests during their stay at the accommodation.

1.6. Prices

The prices of the services include:

- Total price with applicable taxes included.

- The accommodation includes: the stay the in the hotel chosen, the accommodation board engaged or similar in case of replacement.

- The transfer includes: all the services specified in the confirmation voucher.

- The tickets and tours includes: all the services specified in the confirmation voucher.

The price of the services does not include:

- Visa, “stay taxes” or “Tourist taxes”, optional hotel services and other similar that are not clearly specified in the contract.

- The transfer does not include: special luggage such as sport luggage ( golf clubs, snowboard or windsurf equipment and so on) as well as power wheelchairs which will be subject to extra fee.

- Tickets service and tours service do not include: any service that has not be specified in the confirmation.

1.7 Methods of payment available

User counts on the following method of payment:

a) Reservation payment by credit card:

According to what it has been stated in the point 1.2 of the present Terms and Conditions related to the contracting process, user has to do the booking payment by using a credit card (VISA, Master Card and Maestro).

b) Reservation payment by bank transfer or on account:

For the reservation made by bank transfer or on account, the customer must make the payment before the deadline date stated at the time to do the booking.

Once the payment is done, user must send the bank document confirming the payment to the following mail address [email protected]. the total amount of the booking can not be credited within the deadline date, the reservation will be automatically CANCELLED, and customer will not have the right to any claim or compensation.

1.8. Invoice delivery

The acceptance of the present Terms and Conditions of the Contract, user expressly accepts the issue of the invoice by email. In any case, user may revoke the consent given and may ask Quierohotel.com Quierohotel.com a paper invoice by phoning the Customer service number +34 951 004 014 or emailing [email protected].

1.9. Use of the website and policies for reasonable use of reservation services.

Confirmed bookings with Quierohotel shall be allocated for the sole and exclusive use of the individual making the reservation, and any other purpose besides this (whether commercial or otherwise) is strictly prohibited

In order to prevent excessive or inappropriate use of the booking services that could affect other users or the destination/hotel itself, the client agrees to make reasonable use of Quierohotel's services, with the strict prohibition of making bookings that show signs of fraud or seat blocking (for example: bookings for multiple dates at the same hotel or different hotels, formation of groups with individually made reservations, etc.). In case of knowledge or indication of being in this situation, Quierohotel will conduct the appropriate investigations. The client will be informed via email and/or phone about the situation, determining the cause and proposing a solution. Quierohotel reserves the right to cancel all affected bookings and refund the amount paid by the client, if applicable. In these situations, the client will not have the right to claim any compensation from Quierohotel.

If you are booking a large group, more than 5 rooms, we recommend contacting us by phone at+34 951 004 014 or by email at [email protected] so that we can apply group conditions. If individual group bookings are detected at the same hotel/dates of stay, the hotel may: Cancel the bookings directly or request that clients or holders modify the conditions such as price, cancellation policy, etc., to align them with group conditions. If we receive notice to evaluate this circumstance, we will contact the holder/reservation to inform them of the solutions that we can apply in each case.

2. Special considerations

2.1. Hotels and Apartments

Customer is responsible to do the correct booking indicating the number of persons who are going to occupy the room or apartment (children included) whatever their age. Hotel premises may refuse to accept the entry to the non declared persons with no right to any claim for this reason.

The quality and content of the services given by the hotel will be determined by the official category assigned and they will be submitted to the standards of common administrative procedure. It will always be considered that the use of the third bed is done with the consent and knowledge of the persons that are occupying the room. Hotel premises must be previously informed by means of the bonus or the final travel documents.

If the customer foresees that he is going to arrive late, it is recommended to notify the fact in advance. On the contrary, hotel premise will be able to use the room /s or apartment/s.

When travellers ask services subject to availability, such as sea views, separate beds and so on , that can not be provided, the Agency only bear the responsibility to inform and ask the hotel to provide them if possible.

2.2. Transfers

The following conditions will be applied to those customers that have booked transfer service through Quierohotel.com.

Quierohotel.com is not obliged to carry children under the age of 14 years old, except in the case that the child is accompanied by an adult responsible under the age of 18 years or older.

The bonus will show all the necessary information to locate the point of origin of the transport. The bonus will also show the contact phone number to check the booking and to obtain information on the possible contingencies. You must keep the bonus with you while enjoying the transfer service at any time and you must also show it when requested for inspection and keep it in good conditions.

Quierohotel.com recommends being at the point of origin of the transfer service at least 10 minutes before the scheduled time of departure.

If the passenger arrives after the time of the departure scheduled, Quierohotel.com can give the seat to another passenger and in this case the transfer will be considered to be lost. Quierohotel.com will not be responsible of the delay in arriving to the point of origin of the transfer service and will not be obliged to delay the service nor to provide an additional transfer service.

All the transfers will be done at the time determined in the bonus and consequently customer will have to be in good time in order to have enough time to connect with the transfer service by plane or by means of any other transport provided by each carrier.

Airlines suggest passengers to be at the airport at least 2 hours before the scheduled time of the flight.

Despite of what it has been stated in the preceding paragraph, transfers from the airport can be automatically delayed if the flight is delayed. You will assume the obligation to comply with the rules stated by the provider of the transfer service during the route.

2.3. Luggage

Each passenger is authorized to carry ONE luggage and ONE HAND luggage. Any excess of baggage must be declared at the time of the reservation. Baggage excess as well as the carriage of special objects must be duly expressed in the “comments” section in the booking process and keep it in good conditions.

It is understood that you will keep with you all your luggage and personal effects irrespective of the place where they are placed in the vehicle, and the luggage and personal effects are being transported on your own responsibility. Quierohotel.com recommends being present during the process of handling, loading and unloading the luggage.

2.4. Tickets, activities and tours

The following conditions will be applied to those customers who make tickets and/or tours reservations through Quierohotel.com.

The bonus will show all the necessary information o locate the place where the service contracted is going to be provided in order to find the meeting point where the tour starts.. The bonus will also show the contact phone number for checking the booking and get all the information on possible contingencies.

You must always keep with you the bonus while enjoying the service engaged and you must show it when requested for inspection.

3. Right of withdrawal and cancellations

At any time, user may cancel the services engaged and has the right to be refunded the money paid with no additional expenses.

The refund of the money after the cancellation of the booking will be done as soon as possible, at least within 14 calendar days from the date when user informs Quierohotel.com his will to cancel the contract. Quierohotel.com will proceed to refund the money using the same method of payment selected by the user in the initial transaction. In any case, deadlines for the cancelation of each booking must be observed because in case of cancellation of the contract beyond this deadline the amount corresponding to each case must be paid.

To Cancel or Modify Quierohotel.com puts at customer disposal a Customer Service phone number +34 951 004 014 or an email address [email protected].

3.1. In case of non appliance of the right of withdrawal

According to the provision of Article 103 of the Law 1/2007, November the 16th enacting the revised text for the Protection of Consumers and Users and other complementary laws, user may not withdraw the contract of service supply contracts for purposes other than those include accommodation, goods transport, rent a car, food or services related to leisure activities if contracts foresee a concrete date or period of execution.

4. Claims, complaints and information requests

User may address any claim, complain or ask for information to the Customer Service of Quierohotel.com, by using any of the following ways:

- Sending a letter to the Servicio de Atención al Cliente de Quierohotel.com, Av. Ortega y Gasset, 210. 2º ofic. 21, 29006 Málaga.

- Sending an email to [email protected].

- Calling +34 951 004 014.

Quierohotel.com will answer all the claims as soon as possible and in any case within the period of one month from the submission of the claim.

Quierohotel.com will give the user an ID code as well as written evidence by email in order that the user has knowledge of his claim or complaint.

Quierohotel.com counts on complaint forms available to the user that can be asked at the Customer Service of Quierohotel.com.

5. Responsibilities

When the customer notices the non execution or the bad execution of the contracted services he must communicate the fact immediately to the service provider, and within a period of 48 hours to the Organising Agency, in order to take appropriate measures. The non communication to the Organising Agency will mean that user will have to prove the non compliance in the execution before the Dirección General de Turismo and /or before the competent Court, because beyond the deadline it would be impossible for to the Organising Agency to check the truthfulness of the facts as well as the achievement of a satisfactory solution for all the parts involved. In no case the Agency will be responsible of the accommodation expenses, living expenses, transfers and other expenses originated as a result of the delay in the departures, weather problems, strikes and other problems of force majeure.

The specific features of each hotel premises has been given by the own hotel premises at the time of the contract and consequently are subject to changes. The pictures showed have been taken or have been given by external suppliers and are merely given for information purpose and the Agency is not responsible if the customer does not find the same situation during his stay.

6. Data Protection Policy

Under the provision of the Law 15/199, September the 13TH regarding Personal Data Protection Policy, we inform you that personal data given by you will be stored and processed in the files owned by Quierohotel.com in order to give you the services requested.

Likewise, unless you expressly otherwise stated by ticking the corresponding check box of the reservation form, QUIEROHOTEL S.L.U. may use your personal data to keep you informed about special offers and promotions vía e.mail.

QUIEROHOTEL S.L.U. informs you about that you have the right of access, rectification, cancellation and opposition of your personal data by sending a letter to Av. Ortega y Gasset, 210. 2º ofic. 21, 29006 Málaga attaching copy of the ID card.

By completing the present form, you authorized Quierohotel, S.L.U. to communicate your personal data to the hotel premise where you are booking your stay. Like wise, in case you have engaged a travel insurance you also authorized to communicate your data.

7. Nullity and inefficiency of the clauses

If any clauses included in the present Terms and Conditions iared declared totally or partially null and ineffective, only the clause or the part of the clause which is considered to be null or ineffective will be affected and will be considered as non included, but not the whole Terms and Conditions.

8. Applicable Law

These Terms and Conditions will be governed and construed in accordance with the Spanish Law.

9. Competent Court

In the event of a dispute between Quierohotel.com and the User, user may pursue an action before the Spanish court which corresponds to the address of Quierohotel.com, or before the court where the user lives.

Updated on 1 december 2025