hotel's booking best price

Yes, and we will be glad to meet you from Monday to Sunday. Our Phone number is +34 951 004 014 from 9:00h to 22:00h (local time in mainland Spain).

There is a limit of 3 rooms per reservation if you need more rooms you can make all the reservations you want.

If it is a big group, more than 5 rooms, we suggest you to call us; phone number +34 951 004 014 or to email us clientes@quierohotel.com We can allow a group price and improve the conditions of your reservation.

All the prices showed are TOTAL PRICES OF THE RESERVATION for all the people and all the room you have looked up. Taxes Included.

If you travel with babies you must include them in the reservation (for giving the hotel evidence of baby’s accommodation. If you nee a cot you can ask it at the time to do the reservation filling the field “Room Preferences”, take into account that hotels have a limited stock of units and is very important to let the hotel know. The price of the cot must be paid directly in the hotel such as an extra service.

For confirming price and availability you can phone the hotel directly or you can phone us to +34 951 004 014. Even in that case we can not guarantee that your request would be satisfied as cots are always subjected to availability.

Yes, you can indicate it at the time to make the reservation in the field “Room preferences” take into account that we send the hotel your request together with your reservation but they are always subjected to hotel availability. We can not guarantee them.

These demands can have extra fees that must be paid directly at your arrival.

While you are searching availability on the web you can find our "Surprise Hotels". Surprise Hotels are a hotel selection with a special discount, the fact to keep the name of the hotels in secret allow us to lower the price of the rooms The name of the hotel will be given at the time to confirm the reservation.

Does this fact have an influence on the quality?: NOT is doesn´t. We are talking about the same rooms and the same service offered when you buy directly at the hotel. It means that your reservation will be cheaper.

Can I know the area where the hotel is?: YES, don’t worry because we have put a map with a shady area. This is the area where your surprise hotel is located.

At the time to confirm your reservation it is important to give us your correct email address. You will thus receive the confirmation voucher you need to print and give it to the hotel at your arrival.

Check your spam box; if you don’t find it you can ask for a copy calling us at +34 951 004 014 or emailing us: clientes@quierohotel.com.

Reservation vouchers are sent in html format, if for any reason you can not read the reservation voucher and you can not print it you can ask for a new format reservation voucher calling us to +34 951 004 014 or by emailing us clientes@quierohotel.com.

In that case we can send the document directly to the hotel by fax the day of your arrival. If you need this service you must call us at +34 951 004 014 or to email us: clientes@quierohotel.com.

If for any reason you need a copy document you can ask for it calling us at +34 951 004 014 or emailing: clientes@quierohotel.com.

If the reservation has been done the same day of the phone call we let you know that not all the hotels are 100% automated and need up to 2 days to mechanize the reservation in their systems.

Once two or more days are elapsed contact us by phone +34 951 004 014 or email us clientes@quierohotel.com and we will directly check with the hotel the state of your reservation. You will be immediately informed.

Check that the data are correct: the numbers, expiration date and the Cvc2.

If data are correct it is possible that daily or monthly money limit has been exceeded. In this case ask your bank.

It is also possible that your credit card hasn’t been activated for buying in Internet. In that case ask your bank.

Once Quierohotel‘s responsible check the payment of the reservation, our systems will accept the payment and your reservation will be considered to be paid. In that moment you will receive an email that certifies the payment of the reservation for all purposes.

Remember that you must only print the reservation voucher with the hotel information, date of arrival, departure, number of people, and to bring it to the hotel.

Take into account that if the transfer has been done from a different bank we will need at least 2 or 3 days in confirming the transfer in our bank and validating the reservation payment, we suggest doing the payment taking into consideration these periods of time.

You can scan it and email it to clientes@quierohotel.com.

Yes, you must phone us to our Customer Office +34 951 004 014 or send to us an email to: clientes@quierohotel.com. According to the early time, the cancellation can cause you expenses.

Cancellation expenses are always notified in there reservation vouchers. Take into account that the limit days for cancellation are stated considering the country destiny and not considering the residence country.

Reservations must be cancelled in Quierohotel. It is important to underline that the cancellation done in the hotel are null, if there are made with the hotel it is important to know the name of the person with whom you were talking to, date, time, and the reference of the hotel cancellation. We will need this information in order to make the cancellation in our systems.

Once we cancel your reservation you will receive by email the cancellation confirmation. If you don’t receive this email you can contact us calling our Customer Office +34 951 004 014 or by emailing us : clientes@quierohotel.com.

Yes, for that purpose you must phone our customer office +34 951 004 014 or email us to clientes@quierohotel.com.

We will inform you of the new price according to the modifications you wish to do. Take into consideration that there are reservations that don’t accept changes due to the offer applied; this situation is always noticed during the reservation process and in the confirmation voucher.

Due to the modification, cancellation expenses may change. In any case you will be duly informed on the new cancellation policy once the modification is done and confirmed.

Money refund is done at the same time than the cancellation. Take into account your credit card. If it is a debit card the refund will be seen in your bank up to 3 days maximum. If it is a credit card the refund will be seen in the next card settlement.

We are available for any enquiry in our Customer Office +34 951 004 014 or in our email address clientes@quierohotel.com.

Yes, the fact of not putting in an appearance in the hotel with no previous cancellation can generate an estimated expense from 1 night and the 100% of the booking.

The hotel has the right to cancel your reservation if you don’t present in the hotel in the arrival date engaged.

At the time to book in Quierohotel.com the system will always offer you the possibility to engage online a cancellation insurance of your reservation that will cover the expenses before 30 guaranteed situations.

You can see full conditions here

The insurances we commercialize are offered by Intermundial Insurance Company. The insurance is not included if it is not stated in the reservation.

Yes if your demand to include the insurance the same day of the reservation and if this reservation is not in the period of cancellation expenses. If you wish to include the insurance cancellation you can do it by phoning us: +34 951 004 014 or emailing clientes@quierohotel.com.

If for any reason you can not go to the hotel and you have engages the cancellation insurance call us immediately +34 951 004 014 or email us: clientes@quierohotel.com. We will cancel your reservation and we will send you the invoice that together with all the documents given by you regarding the incident must be sent to the insurance firm that will pay the expenses caused by the cancellation if the cancellation follows the conditions covered by the insurance.

If at the time to do the reservation you already know that you will be late you can let the hotel know the arrival time in the field “Rooms Preference”, this is very important because many some hotels don’t have a 24 h reception.

If you need to notify the fact after having done the reservation you can phone the hotel or you can phone us: +34 951 004 014 or email us : clientes@quierohotel.com. And we will inform the hotel.

If you have any claim you must go directly to the reception /director of the hotel as they can take the necessary steps for solving the problem. If no solution is offered to you , phone us +34 951 004 014 or email us clientes@quierohotel.com.

Quierohotel is not going to accept any claim that is not presented by the clients during your stay in the hotel.

At the time to make the reservation you can ask the invoice filling the data. Invoices are sent by email in A PDF format.

Only opinions of clients with reservation are accepted. If you have made your reservation, the day of the departure you will receive an email with a link to a form where you can express your opinion about your stay in the hotel.

We are always improving the text, photos and map of the hotels published in order to offer clients the best service.

During the year, some hotels can change their name or their brand; this fact can not be understood as an hotel change or a reservation modification, categories showed by the hotels have been promoted by the own hotels always submitted to the legal rules of the countries. Thus, they can not be similar with respect to a similar hotel in a different country even if both have the same categories.

All the photographs showed help to give a general idea of the hotel. Hotels installation may vary.

The location of the hotels in the map is approximate and is thought to help you in choosing the hotel. Quierohotel is not responsible of it precision.

The European Union states general information regarding all the trips and journeys: viajar por Europa. We recommend you to visit the web to get more information about the destiny you are going to visit.

It is very important to get information and to be sure to have all the documents, sanitary card, identity card, family books, vaccines (if necessary) etc...Quierohotel is not responsible in any case of those expenses derived in case of not having the document from your part.

Hotels are bound in some countries and Spanish Autonomous Regions to charge some kind of taxes called “stay taxes” or “tourist taxes”. These taxes are not included in the price and must be paid directly at your arrival.

The owners of some kind of hotels such as houses or apartments can asked for some money deposit that will be refunded at the departure. Deposits are not included in the price and will be paid directly at the arrival.